Team & Service
Factory Introduction
Factory line incorporates cutting-edge automated equipment and processes, including CNC machine tools and German CNC cropping machines. From raw material processing to the assembly and testing of finished tents, our high degree of automation and intelligence ensures we deliver superior quality products and services.
Glitzcamp has a 30,000-square-meter production base in Guangzhou. The annual output of prefabricated buildings reaches 250,000 square meters. Our products are exported to more than 120 countries and regions. The powerful factory system enables us to produce efficiently and deliver on time.
Our technical team is ready to upgrade your tent, create the perfect personalized atmosphere for your event or project, and provide a one-stop solution, relieving you of the hassle of complex project support.
Services
Glitzcamp offers Safari lite tents, Modular Bathrooms, Interior Decorations, Flooring solutions and solar Panel Systems, along with comprehensive glamping solutions that encompass campsite planning to construction.
Glitzcamp offers a range of additional glamping solutions and accessories to enhance the overall glamping experience. These may include furnishings, lighting options, heating and cooling systems, and more. Contact us for more details on the available options.
Multi-language Support
To better serve international customers, Glitzcamp attaches great importance to cross-language communication capabilities. We realize that language barriers can be an obstacle to customer service, so we have established a multilingual support team.
Pre-sale Service
Before you plan your camping business, you can get a free one-on-one consultation with Glitzcamp. Customers can contact our customer service online anytime, anywhere to get instant help and answers.
The team consists of industry experts who provide tailor-made tent solutions. The team customizes unique products according to customer needs, such as color, size, features, etc. The designers and engineers ensure that the customized products meet customer expectations based on their specific needs and budget.
After-sales Service
We provide comprehensive after-sales assistance and support. We provide customers with product training, including how to properly install, operate and maintain the tent. There are not only installation instructions, but also videos showing details. For technical problems, we provide professional technical support services, including remote diagnosis and on-site support.
We provide a clear return and exchange policy, and we will promptly process eligible return or exchange requests to ensure that the rights and interests of customers are protected.
Glitzcamp has a professional service team that not only has rich industry experience, but is also proficient in multiple languages and can provide timely and efficient service support to customers from all over the world. Whether it is pre-sales consultation or after-sales maintenance, Glitzcamp's service team provides you with a one-stop solution.
Team
Glitzcamp has a team of over 100 people at your service. This diverse team includes not only experts in core departments such as sales, marketing, customer service, technical support and logistics, but also professionals in key areas such as product development, quality control and supply chain management.
Delivery
We know how important time is to you, so we are committed to timely delivery as the basic principle of our cooperation.
Throughout our cooperation, we will unwaveringly ensure this. You can rest assured that we will complete the task on time, allowing you to focus on other aspects of the project.
The entire cycle is about 4-8 weeks. We need a week to communicate the details with you. Because the size of the project is different, the production time will fluctuate. There is also a difference in distance, which will also affect transportation time. If you need the tent urgently, you can choose sea or air transportation services.