FAQs
The following is a detailed answer from Glitzcamp tent manufactuer about the company’s products and services. If the following content does not answer your questions, you can contact us to help you.
Product
What types of tents does Glitzcamp tent manufacturer have?
Glitzcamp's main glamping tent types are divided into three categories: safari tent, luxury tent and dome. We also provide hotel and resort tent solutions. If you want to customize a different tent model, Glitzcamp provides free consultation services. For detailed glamping tent product information, please refer to our website: glitzcamp.com
What materials are the glamping tents made of?
The main frame of the tent is mainly made of aluminum alloy and steel. Aluminum profiles have a lower density and are lighter than many steel materials, which is convenient for reducing the weight of the structure. Steel can show good mechanical properties under various loads such as tension, compression, and bending. And its cost is lower than that of aluminum alloy.
The covering is mainly canvas and coated fabric. PVC fabric can be made of different thicknesses and hardnesses as needed to meet diverse usage requirements. Canvas is mostly made of cotton or linen fibers and is environmentally friendly.
Do you provide pricing information on the website?
It is currently impossible to provide specific pricing information because most tents are customized. Each customization option will affect the final price, such as the color and weight of PVC fabric. If you want to customize your glamping tent, Glitzcamp can provide free consultation.
What snow loads can the glamping tents withstand?
Our glamping tents have been proven to withstand a thick layer of snow. Usually, ordinary tents can withstand snow loads of 0.1~0.15kN/㎡. If there is a high chance of snow in your region, we will provide the tent frame with an extra supporting beam so that it can withstand an even greater load of snow.
Can the glamping tents withstand heavy rainfall?
Glamping tents can withstand heavy rain to a certain extent. The metal frame structure is very stable, and the PVC flysheet is waterproof. However, the tent needs to be inspected and maintained after experiencing bad weather.
How do you keep the glamping tents cool in the summer?
Tents have vents, and some tents are also equipped with ventilation facilities. In countries with long-term high temperatures, we recommend installing air conditioning equipment in camping tents.
Are your tents insulated?
You can order insulation cloth to hang in the glamping tents. It is also possible to insulate the floors of the glamping tents on request. If you need professional advice, you can contact us.
Set-up & Maintenance
How to properly set up a glamping tent?
Glitzcamp tent manufacturer provides installation instructions and videos. Our team of experts can provide professional online guidance. We also provide installation services if you need them.
What safety precautions should you take when setting up a tent?
- Carefully assess the campsite and ensure that the selected location is away from potential danger areas.
- Clean the selected site and remove obstacles such as sharp objects, stones, and branches.
- Carefully read the installation instructions of the glamping tent to understand the function of each component and the correct order of setting up.
- Use the appropriate tools to install the tent's support structure.
- Make sure the tent is firmly fixed to the ground and use a sufficient number of ground nails.
- After the tent is set up, carefully check that all connection points are secure.
- Minimize the impact on the surrounding environment and dispose of garbage properly.
- By following these safety guidelines, you can greatly reduce the risks during camping and ensure a safe and comfortable outdoor experience.
How to ensure the stability of the tent in bad weather?
- Choose the right type of tent according to weather conditions.
- Strengthen ground fixings.
- Use wind ropes.
- Avoid setting up tents on top of mountains or at wind outlets, as these places have stronger winds.
- Prepare extra tarps, ropes, and repair tools.
Can your glamping tents be demolished easily?
Yes. The steps of disassembly and installation are opposite. Because the tent is modular in design, disassembly is faster and easier.
Do you also install electricity and plumbing?
Generally, we ask our customers to take care of the installation of electricity, water and sewerage with local suppliers in case there is an emergency when a local installer is required on site.
If there are already some services to the site, our installation team can make connections from the glamping tents to these facilities.
How long is the life of a glamping tent?
The life of a tent is about 10-15 years. Regular cleaning, proper storage, replacement of tent accessories and timely repair of tents are important measures to extend its service life.
How to clean and maintain a tent?
Use a soft brush and neutral detergent to gently scrub the tent. Avoid using strong detergents as they may damage the tent fabric. If you need to store it, please dry it and store it in a dry, ventilated place.
Shipping
How long does it take to manufacture and deliver the glamping tents?
Most of our tents are custom-made, and the specific time depends on the number and complexity of the tents. Generally, it takes about 4-8 weeks to communicate, produce and deliver the tents. There is about one week to determine the details of the project and two weeks for production. Transportation can be selected by sea or air according to the needs.
What are the transport costs?
Transport costs depend on several factors. In addition to the size and where the shipment is being sent, there may be additional costs for import duties, taxes and other transport-related costs.
We check all these details first, to provide you with a customized transport cost with your quotation.
Can I track the status of my order during transit?
Yes. We provide order tracking services to ensure that you can monitor the progress of your shipment during transit.
Service
Does Glitzcamp provide installation services?
Our tent manufactuer provides detailed installation manuals and guidance to ensure a smooth and hassle-free installation process. If you need, we can also provide installation services.
Can Glitzcamp assist with campsite planning and interior decoration?
Yes. We have a team of experts who can help you optimize your glamping site layout and provide guidance on interior design to create a captivating and comfortable glamping experience.
Do you offer any additional glamping solutions or accessories?
Yes, Glitzcamp offers a range of additional glamping solutions and accessories to enhance the overall glamping experience. These may include furnishings, lighting options, heating and cooling systems, and more. Contact us for more details on the available options.
Warranty & Support
What is the warranty period for Glitzcamp products?
Glitzcamp products come with a warranty period of 1 year.
What should I do if there is a quality problem with the glamping tent?
Check the warranty policy: If it is within the warranty period and the quality defect is covered by the warranty, you can inform Glitzcamp of the specific situation. We will provide the corresponding repair service.
If it is outside the warranty period, you should contact Glitzcamp and inform the quality problem you encountered. We will give repair suggestions according to the situation.
How do I request warranty service or support?
Please reach out to our sales manager or customer service team. They will assist you in addressing any issues or concerns you may have.
Are there any resources or guides available for more information?
Yes. You can easily download these resources on our website to get more information about our products, services and solutions. You can also choose to consult directly online, and Glitzcamp will be happy to provide you with relevant information.
